Returns and refunds
No Return or Refund Policy
Thank you for shopping with FlyGirls Collection. Please read our No Return or Refund Policy carefully before making a purchase.
1. All Sales Are Final
All sales made on FlyGirls Collection are final. We do not offer refunds(only for exceptions), returns, or exchanges for any products or services once the order has been placed and payment has been processed.
2. Exceptions
We only replace or refund items if they are:
Defective or damaged upon arrival, and
You contact us within 7 days of receiving the product.
To report a defective or damaged item, please email us at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Again all sales are final and can only be exchanged if item cam defective, damaged or received the wrong item
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
flygirlscollection @yahoo.com with:
Your order number
A clear photo or video of the issue
A brief description of the problem
If approved, we will send a replacement or offer a refund at our discretion.